Ordenada Cleaning – Terms and Conditions
Last updated: 6th January 2026
1. Definitions
1.1 “Client” means the individual, company, or organisation booking cleaning services from Ordenada Cleaning.
1.2 “Ordenada” means Ordenada Cleaning, operated by its owner.
1.3 “Services” means all cleaning services provided by Ordenada, including Regular Cleaning and Deep Cleaning, and any ancillary services arranged on the Client’s behalf.
1.4 “Third-Party Provider” means an independent contractor engaged for specialist services such as oven or carpet cleaning.
These Terms apply to all services provided by Ordenada and override any other terms unless agreed in writing.
2. Contract Formation
2.1 A binding contract is formed once a booking is accepted verbally, in writing, or electronically.
2.2 Nothing in these Terms affects the Client’s statutory rights under UK consumer law.
2.3 These Terms are governed by the laws of England and Wales.
3. Services Offered
3.1 Regular Cleaning is offered on a weekly, fortnightly, or monthly basis and is available only in Leamington Spa and Warwick.
3.2 Deep Cleaning is a one-off, detailed service available across South Warwickshire and includes end of tenancy, spring cleaning, after builders, and full home resets.
3.3 Short “refresh” cleans or ad-hoc hourly deep cleans are not offered.
4. Charges and Payment
4.1 Prices quoted apply only to the specific booking agreed.
4.2 A £25 non-refundable admin fee is payable at the time of booking to secure the appointment. This forms part of the total cost.
4.3 The remaining balance is due on the day of the clean, unless otherwise agreed in writing.
4.4 Payment is accepted via BACS transfer or cash.
4.5 Unpaid balances may incur reasonable recovery and administrative costs.
5. Cancellations and Rescheduling
5.1 At least 24 hours’ notice is required to cancel or reschedule a booking.
5.2 Cancellations with less than 24 hours’ notice may result in the full booking cost being payable.
5.3 Where Ordenada must cancel due to illness or emergency, a new date will be offered. No compensation is payable.
6. Access and Preparation
6.1 The Client must provide safe, clear access to the property at the agreed time.
6.2 If access is not possible, or conditions are unsafe or unsuitable (including excessive clutter or undisclosed hazards), the booking may be deemed fulfilled and charges will still apply.
6.3 Fridge freezers must be fully defrosted prior to cleaning if included.
7. Client Responsibilities
7.1 Clients should raise any concerns during the appointment. Issues raised after completion may require a new booking.
7.2 Ordenada does not provide decluttering unless agreed in advance.
7.3 Fragile, valuable, or unstable items must be secured by the Client.
7.4 Items such as toys, Lego, models, or display collections will not be moved or cleaned.
7.5 Pets must be secured away from work areas. Ordenada accepts no liability for pet distress or escape.
7.6 All booking communication must be made directly with Ordenada.
8. Eco-Focused Cleaning
8.1 Ordenada uses eco-friendly, low-tox products as standard.
8.2 Certain materials or surfaces may limit achievable results where harsh chemicals are intentionally avoided.
8.3 Ordenada is not liable for damage caused by pre-existing conditions or materials unsuitable for eco-friendly products.
9. Biohazards
9.1 Ordenada does not provide biohazard cleaning.
9.2 Services cannot proceed where hazardous materials are present, including (but not limited to):
10. Furniture and Appliances
10.1 Light, movable furniture may be repositioned where safe.
10.2 Heavy, fragile, or two-person items (including beds, wardrobes, sofas, large appliances) will not be moved.
11. End of Tenancy & Deep Cleans
11.1 Before-and-after photographs may be taken for quality assurance.
11.2 Where the Client is not present at completion, the clean is deemed accepted.
11.3 Photographs used for marketing will never include identifying features.
11.4 Additional work requested after completion may be charged at an increased rate.
11.5 Ordenada is not responsible for deterioration caused by tenants, tradespeople, or movers present during the clean.
12. Third-Party Providers
12.1 Any specialist services arranged are carried out by independent Third-Party Providers.
12.2 Ordenada is not liable for their actions, performance, or damage caused.
12.3 Any claims must be made directly with the provider.
13. Liability
13.1 Ordenada is not liable for:
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indirect or consequential loss
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pre-existing damage or wear and tear
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delays outside reasonable control
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damage to unsecured or unsuitable items
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outcomes affected by pets or third parties
13.2 Household waste removal is not included unless agreed in advance.
14. Keys and Security
14.1 Keys are stored securely and labelled discreetly.
14.2 Liability for lost keys is limited to reasonable replacement costs only.
15. Acceptance
By booking a service with Ordenada Cleaning, the Client confirms acceptance of these Terms and Conditions in full.