Ordenada Cleaning – Terms & Conditions
Definitions
“Hirer” = the person, company, or organisation booking services.
“Ordenada” = Ordenada Cleaning.
“Services” = the cleaning services provided.
Validity
If any condition is found invalid, all others remain in effect. These terms do not override your legal rights under UK consumer law.
Contract Start
The contract begins once Ordenada accepts the Hirer’s booking.
Termination
Ordenada may end the contract if:
The Hirer breaches these terms or safety instructions.
Payment is not received on time.
The Hirer becomes insolvent.
Jurisdiction
These terms are governed by the laws of England.
Pricing
Rates quoted at the time of booking apply. Prices may change for future bookings.
Travel & Access
Charges include travel, but extra fees may apply if:
The cleaner cannot access the property at the agreed time.
Access is restricted (e.g., blocked routes, unsuitable parking).
Waiting Time
If the cleaner has to wait due to delays caused by the Hirer, extra charges may apply.
Holding Charges
To hold a regular slot during holidays or breaks, 25% of the usual fee is payable.
Due Date
Payment is due within 7 days of the invoice date.
Late Payment
A £35 admin fee plus 8% annual interest will apply to overdue invoices.
Non-Payment
Ordenada reserves the right to cancel bookings if payment is not received.
4. Cancellations
Cancellations must be made at least 24 hours before the scheduled clean.
Same-day cancellations will be charged in full.
5. Hirer Responsibilities
Inspection
The Hirer must raise any issues at the time of service so they can be resolved immediately.
Access
Clear and safe access to the property must be provided.
Equipment & Property
The Hirer is responsible for the security of any equipment on-site until collection by Ordenada.
Staff
All bookings, date changes, and communication must go through Louise. Cleaners must not be asked to work privately outside of Ordenada.
6. Ordenada Responsibilities
Service Standards
Ordenada will deliver professional, eco-friendly cleaning services to the agreed standard.
End of Tenancy & One-Off Cleans
A sign-off sheet will be provided if available.
If the Hirer is absent at completion, the clean is deemed approved.
Any extra work requested after sign-off will be charged at double the hourly rate.
Liability
Ordenada is not liable for indirect or unforeseen financial losses caused by delays, access restrictions, or circumstances beyond its control.