Terms and Conditions

TERMS AND CONDITIONS.

1. GENERAL.

a. Definitions.

For the purposes of this contract:

i. This contract is for the sale of goods and services. "Services"

ii. The person(s) company or other organisation hiring the services. “Hirer” “Hirers.”

iii. Ordenada Cleaning. "Ordenada"

Any condition deemed invalid will not affect other conditions. Nothing in the Contract will limit a consumer's existing legal rights.

b. Extent of Contract and Cancellation. The Contract is not assignable. It becomes effective when LVE Cleaning accepts the Hirer's detailed order.

c. Termination.

Ordenada Cleaning may end the contract and repossess any equipment. Without affecting any rights to recover monies due or damages for breach of contract. Where the hirer is in breach of or has failed to adhere to the safety instructions provided by Ordenada Cleaning. Or where the hirer is in breach of contract or is going insolvent.

d. Ownership of Equipment and Goods.

Equipment hired remains the property of Ordenada Cleaning at all times. Ownership of goods purchased transfers only after full payment.

e. Jurisdiction. This agreement ruled by and constructed under the laws of England. The parties hereto submit the exclusive jurisdiction of the English Courts.

f. Ordenada cleaning reserves the right to make reasonable amendments to this contract. Without giving notice to the other party or parties.

2. HIRE CHARGES.

a. Basis of charging. The hire charges quoted on the website are for the time of booking. We reserve the right to change these prices at any time.

b. Transport and service charges.

Ordenada Cleaning prices include Travel to and from the job site and the services involved. Extra charges will apply if.

i. Ordenada Cleaning arrive for cleaning on time and the hirer is not available to receive the service.

ii. If the hirer changes the date, time or location without first agreeing it with Ordenada Cleaning

c. Cleaning and damage repair.

The hirer will pay for required cleaning and/or repair to the equipment.

d. Waiting time and access.

When any of the following cause unnecessary extra time or unnecessary extra work. A fee may apply.

i. Waiting for a customer to arrive for Set up or completion of the service.

ii. Extra time, work, inconvenience. Where Ordenada Cleaning to deliver or collect equipment or Service using unsuitable access. Resulting in any of the previous.

e. Holding charges.

i. Bookings maybe held during holidays or times where you do not require the service. However to keep your space you will be required to pay 25% of the normal hire charges upfront.

3. PAYMENT.

a. Payment terms.

i. Ordenada Cleaning reserve the right to cancel the contract when payment from the hirer is late.

b. Balance due.

i. The hirer has 7 Days to pay the balance due to Ordenada Cleaning or extra charges will apply.

Extra charges for late payment £35 admin fee for late payment with 8% interest per year added.

4. CANCELLATIONS.

a. Cancellations must be made before the day of the service.

Charges will apply to cancellation not notified in time.

5. HIRER'S RESPONSIBILITY.

a. Inspection and receipt of services.

The hirer will sign to acknowledge receipt of services at delivery/handover. The hirer must call Ordenada Cleaning about any equipment or service defects immediately.

b. Delivery/collection of Equipment and Goods.

i. The hirer will provide adequate delivery and collection access.

ii. Ordenada Cleaning can not be liable for damage caused. While transporting goods or equipment through your property.

iii. The route between the equipment and service area must be free for obstruction.

c. Security of equipment.

The hirer accepts responsibility for equipment security until collection by Ordenada Cleaning. The hirer undertakes not to sell or relinquish possession, alter, repair or change it in any way.

d. Safe use of equipment.

i. The safe use of equipment and correct operation is the responsibility of the hirer. Conforming to the relevant safety instructions supplied.

ii. The Hirer will ensure any non- Ordenada Cleaning Equipment used. In conjunction with or attached to Equipment also conforms to safety requirements.

f. Loss or stolen equipment.

The Hirer agrees to insure Equipment on a full replacement basis. Against the risks of loss, theft and damage beyond economic repair. On demand to pay to Ordenada Cleaning any insurance claim proceeds. This liability is without prejudice to any Ordenada Cleaning rights under the Contract. Replacement equipment purchased with insurance claim is the property of Ordenada Cleaning.

6. Ordenada CLEANING RESPONSIBILITY.

a. Hire rates

Ordenada Cleaning will maintain the agreed hire rated for the duration of the contract. Unless the contract is longer than 6 months.

b. Testing and inspection of equipment.

Ordenada Cleaning will test and inspect all equipment before commencement of the hire.

c. Delivery and collection.

Following the hirer's request. Ordenada Cleaning will deliver and collect equipment and services on time where possible.

d. Returned goods.

Ordenada Cleaning will arrange an appropriate credit where the Hirer returns. In unused condition. Goods sold for use with Equipment.

f. Limitation of liability.

The liability of Ordenada cleaning for claims made by the Hirer. Does not extend to any unforeseeable financial loss. Caused by late or non-delivery of Equipment or Services. Unsuitability, breakdown, stoppage or lawful repossession

Completion of end of tenancy and one off cleans:

i. A sign off sheet will be required to be completed, if available, after the clean has been completed. Agreeing that the work has been carried out and you are happy with it.

ii. Any issues must be raised there and then for the cleaner to rectify

iii. If you are not available on the completion of the clean. Then it is considered pre signed.

iv. Once signed full payment must be paid before any extra work is carried out.

Any extra work after the signing or pre signing of the end of tenancy, will be charged at double rate.

Staff

i. please note that you cannot ask your cleaner to do work for you outside of the company. If you do the contract will be immediately terminated and we would no longer be able to clean for you. All dates, changes of times must go through Louise.