Frequently Asked Questions
Answers to the questions we’re asked most. If yours isn’t here, get in touch.
Our services
What cleaning do you do?
One-off deep cleans (including spring cleans and after-builders cleans), end of tenancy cleans, holiday let and Airbnb changeovers, linen hire and office and commercial cleaning. We don’t offer regular weekly or fortnightly home cleaning.
What’s included in a deep clean?
A deep clean is a top-to-bottom clean of every room, including the places everyday cleaning misses:
- Throughout: cobwebs, skirting boards, internal doors, door frames and handles, light switches and sockets, window sills, and vacuuming and mopping every floor
- Kitchen: worktops, splashbacks, sink and taps, hob, cupboard and drawer fronts, kickboards, and the outside of the oven, fridge, freezer, dishwasher, microwave and extractor hood
- Bathrooms: toilet (including behind it), basin, bath, shower and screen, tiles, mirrors, towel rails, and limescale removal where it’s safe
- Bedrooms and living rooms: all furniture dusted, mirrors and picture frames, under the beds where we can reach, sofas and under the cushions
Inside the oven, fridge, freezer, cupboards, drawers and wardrobes are extras. See the full room-by-room list on our deep cleaning page.
What areas do you cover?
South Warwickshire, including Leamington Spa, Stratford-upon-Avon, Southam, Kineton, Warwick and Henley-in-Arden, and the north Cotswolds, including Shipston-on-Stour and Moreton-in-Marsh. Outside these areas? get in touch, as we can travel further for larger jobs.
Are you insured and DBS checked?
Yes. Louise is insured and DBS checked. See our accreditations and training for details. Business clients can ask for copies of the documents.
Do I need to provide cleaning products or equipment?
No. We bring all our own products and equipment, including hoovers and mops. Our products are eco-friendly as standard, at no extra cost. Read our Eco Promise.
Can I ask you to use specific products?
We use our own eco-friendly products on every clean, so we know they’re safe and give reliable results. If you have an allergy or a product you’d rather we avoided, tell us when you book.
Prices and booking
How much does a deep clean or end of tenancy clean cost?
£295 for a two-bedroom home, £330 for three bedrooms and £395 for four. They’re fixed prices by the size of your home, not hourly rates. Holiday let changeovers, linen hire and commercial cleaning are quoted individually.
How do I get a price?
You don’t usually need a visit. Send us a few photos, or tell us how many rooms your property has, and we’ll confirm the price. For commercial cleaning, we’re happy to visit the site first.
What extras can I add?
- Oven cleaning, done by a specialist: £100 for a single oven, £130 for a double, £180 for a range or Aga
- Carpet cleaning, done by a specialist: £60 for the first room, £25 for each room after
- Inside the fridge and freezer (please defrost the freezer fully first), and the extractor filters: just ask when you book
Is there an admin fee?
Yes. To secure your date, we ask for an admin fee of 50% of the price when you book. It’s a part payment, so it comes off the total. The balance is due on the day, after the clean.
What if I need to cancel or move my booking?
Tell us at least 48 hours before the start time and we’ll refund your admin fee or move it to a new date. With less than 48 hours’ notice, we keep the admin fee, unless we manage to fill the slot. If you’re a household customer and booked by phone, message, email or online, you also have a 14-day cooling-off period. The full details are in our terms and conditions.
What payment methods do you accept?
BACS transfer or cash. Business clients can be invoiced.
On the day
How should I prepare?
Please tidy away personal items, paperwork and valuables, so we can spend our time cleaning. We can move small, light furniture, but please move anything heavy before we arrive. For end of tenancy cleans, the property should be empty.
Do I need to be home?
No. Many clients give us a key or an access code. We do ask you, or someone on your behalf, to walk round with us at the end, so we can put anything right before we leave. If nobody can, we’ll send you photos of every room.
How do you look after my keys?
Keys are stored securely and labelled discreetly.
Do you clean homes with pets?
Yes, and our eco-friendly products are gentler for them. If your pet is anxious, or needs to be kept in a particular room, please tell us beforehand.
Do some floors and surfaces need special care?
Yes. Oiled wood, natural stone, and specialist finishes on taps and fittings (such as brass, matt black or gold) need particular products and methods. Please tell us about them in advance so we can clean them safely.
After the clean
What if something’s been missed?
Tell us within 48 hours, with a photo, and we’ll come back and put it right free of charge. If we can’t put it right, we’ll agree a fair price reduction.
Can you guarantee I’ll get my deposit back?
We clean to our end of tenancy checklist, and to your landlord’s inventory if you send it to us beforehand. We can’t guarantee the landlord’s decision, because it also depends on things like damage and wear and tear. If the landlord or agent raises a cleaning issue with something on our checklist, send us their report within 48 hours of their inspection and we’ll come back and sort it, free of charge.
Still have a question? Contact us and we’ll be happy to help.